Troubleshooting and Common Issues

If something does not work as expected, check this page first.

I Cannot See a Button or Menu

Check:

1. Your role (Resident or Fellow)
2. Your institution assignment
3. Your license status in Subscription/License

Some actions are hidden when access is not active.

I Cannot Add New Entries

• Confirm your license is active.
• Confirm you are in the correct role/account.
• Try refreshing and opening the page again.

My Entry Is Still Pending

• Pending means it is waiting for consultant or reviewer action.
• Check your dashboard/list pages regularly.
• Follow up through your usual institutional channel if pending is long.

I See Expired or Denied Status

• Expired means the action was not completed within allowed time.
• Denied means the request was declined.
• Open the item details and coordinate with your training officer or consultant for next steps.

My Report Does Not Include Recent Entries

1. Open the print/report page.
2. Regenerate or refresh the output.
3. Download again and verify the updated file.

I Still Need Help

Contact:

• Your training officer
• Your institution administrator
• Your program’s designated eLogbook support contact

Related Guides

• Help Center
• Surgery Logging Guide
• OREF Guide
• OCEX Guide